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  • Programs & Services
    • Inpatient Programs
      • Psychiatric
      • Substance Abuse
    • Outpatient Programs
      • Partial Hospitalization
      • Intensive Outpatient
    • Specialty Programs
      • Military Families
      • Compass Academy
      • Expressive Therapies
      • Trauma-Competent System of Care
  • About Us
    • Letter from the CEO
    • Meet the Team
    • Licensing & Accreditation
    • Partnerships
    • News
    • Resources for School Personnel and Families
  • Admissions
    • What to Bring
    • Patient Outcomes
    • Professional Referrals
Patient Outcomesuhsinc_remote2020-11-19T08:26:57-07:00

Patient Satisfaction Scores

At Compass Intervention Center, we take patient satisfaction very seriously. Every patient at discharge is provided an opportunity to offer feedback regarding their treatment at Compass Intervention Center and the care they received. We are proud of our staff for their hard work and dedication to our patients, as reflected in our patient outcomes reports. On a 1 to 5 scale, patients rated our Partial Hospitalization Program with an average of 4.27, our Intensive Outpatient Program with an average of 4.67 and our residential treatment programs with an average of 4.49.

2020 Scores

RESIDENTIAL TREATMENT PROGRAM

86percent

of patients said they feel better now than when admitted.

87percent

of patients said overall they were satisfied with their treatment.

PARTIAL HOSPITALIZATION PROGRAM

95percent

of patients said they feel better now than when admitted.

97percent

of patients said overall they were satisfied with their treatment.

94percent

of patients said they would recommend this facility to someone needing treatment.

INTENSIVE OUTPATIENT PROGRAM

of patients said they feel better now than when admitted.

of patients said overall they were satisfied with their treatment.

of patients said they would recommend this facility to someone needing treatment.

Child PTSD Symptom Scale Scores

The Child PTSD Symptom Scale (CPSS) is a tool used by mental health facilities across the nation to assess PTSD symptoms in children and adolescents. At admission, patients are screened using several questions that help access the level of trauma a child or teen has experienced. That experience is quantified in a score of 0 to 51, with a score of 15 or higher equating to more severe trauma and PTSD symptoms. At discharge, we assess patients using the same scoring method to look for changes in symptoms following treatment.

At admission, our patients are scoring an average of 22.4 on the CPSS assessment, indicating PTSD symptoms. At discharge, patients are scoring an average of 8.4 on CPSS assessment, indicating no active PTSD symptoms. This speaks to our dedication to helping children and adolescents work through their issues in meaning, measurable ways.

Seek Help Today

Call 888-266-7279 or use our online form to learn more about our programs or schedule a no-cost, confidential assessment.

In case of emergency, please dial 911 or seek the nearest emergency room right away.

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Compass Intervention Center
7900 Lowrance Road
Memphis, TN 38125

Phone: 888-266-7279
Local: 901-758-2002 

TRICARE® is a registered trademark of the Department of Defense, Defense Health Agency. All rights reserved.

Physicians are on the medical staff of Compass Intervention Center, but, with limited exceptions, are independent practitioners who are not employees or agents of Compass Intervention Center. The facility shall not be liable for actions or treatments provided by physicians.

Model representations of real patients are shown. Actual patients cannot be divulged due to HIPAA regulations.

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